Comcast Self Install Activation
Below is a conversation with a Comcast rep.
Support Getting a bill before my service was activated. Upon checking, it shows that the service was ordered last Januaray 8, 2015 and you have opted for self installation and the services was activated last January 13, 2015. I tried to do the install and activation and discovered that there was no signal coming. Comcast Identity Management Portal. Sorry, we ran into a problem. It looks like you come from an unknown source. Learn about installing and activating equipment and services in your Xfinity Self-Install Kit. Xfinity For full functionality of this site it is necessary to enable JavaScript. What Is Really Involved in XFINITY Self-Installation? How to Install Your Own Internet Service. That activation page will ask you to verify your identity with.
Shyrrel: Hello DYLAN_, Thank you for contacting Comcast Live Chat Support. My name is Shyrrel. Please give me one moment to review your information.
Comcast Self Install Activation
DYLAN_: My Issue: Billing cycle
Shyrrel: I am glad to be your analyst for today. How are you doing?
DYLAN_: Not bad how about yourself?
Shyrrel: Wonderful! Glad to hear that you're doing good. I'm doing good as well. Thanks for asking.
Shyrrel: Just to confirm, you would like to check what is your billing cycle. Is that correct?
DYLAN_: yes
DYLAN_: My question that i have is that i signed up for internet service in early january but the apartment where i moved to did not have a signal to the inside
DYLAN_: i had a technician come out on feb 1st and was able to get that taken care of and then the internet was activated
DYLAN_: i was wondering if it was possible to have the billing cycle start on feb 1st as that was when the service was 1st activated and was not used prior to that
DYLAN_: so really i have only had the service for less than 2 weeks but have a bill for the whole previous month
Shyrrel: I know the importance of managing your account. Let me go ahead and pull up your account to check.
DYLAN_: Thank you
Shyrrel: You are most welcome.
Shyrrel: Thank you for providing some of your account information prior to initiating this chat. We can proceed with your request right away.
Shyrrel: By the way, I see you have an email address on file. Is this still a good email to use if we have important messages concerning your Comcast account like appointment confirmation or changes to your account? The email address is [deleted]
DYLAN_: yes that is fine
Shyrrel: Perfect! I am now checking the account.
Shyrrel: While waiting, I would love to take a look at your account and make sure you have the best services for your needs.
Shyrrel: Dylan, I can see here that the services was just installed last January 8, 2015. Since we are billing you in advance, you will be billed for the service right away even if you had it for less than 2 weeks. The billing cycle cannot be changed as well.
DYLAN_: That is incorrect. The service was ordered on the 8th but was not installed until Feb 1st
DYLAN_: Can you see the appointment i had on the 1st on my account?
Shyrrel: Yes. Upon checking, it shows that the service was ordered last Januaray 8, 2015 and you have opted for self installation and the services was activated last January 13, 2015.
Shyrrel: The on January 24, 2015, you have contacted us and an appointment was set for a technician to install the service on February 1st.
DYLAN_: Ok so if i had a tech come install the service on feb 1st, how could have it been installed since january 8th like you previously said?
Shyrrel: You have ordered the service online for self installation and once you have submitted the order, the service was activated right away.
DYLAN_: So you're billing me for time that i was unable to use the service?
DYLAN_: That doesn't seem like a legal practice
*Shyrrel: Yes. It is because the service was already activated the day you have ordered service with us.
The analyst has left and your issue has been closed.
Waiting for response from Shyrrel
Comcast Self Install Kit Download
Shyrrel: I apologize for the inconvenience. Dylan, I suggest that you visit any nearest Comcast office at your address for them to make corrections on the account.
TLDR
Ordered internet. They didn't come to install it for 3 weeks. Being billed since the order instead of after the install happened and the service was activated.
Edit:formatting